Privacy Policy

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1. Introduction
At Luis & Elizabeth Excursions, we respect and protect the privacy of our users and clients. This Privacy Policy explains how we collect, use, and safeguard personal information provided through our website, social media, and contact channels.

By using our services, you agree to this Privacy Policy.

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2. Information We Collect
We may collect the following information:

• Full name

• Phone number (WhatsApp)

• Email address

• Information necessary to manage bookings (dates, number of people, selected excursion)

We do not directly collect banking information. Payments are processed according to the methods indicated by providers or external payment platforms.

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3. Use of Information
Collected information is used to:

• Manage excursion requests and bookings

• Provide customer service

• Coordinate services with external tour providers

• Send information related to the booked excursion

We do not use personal data for purposes other than those stated here.

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4. Sharing Information with Third Parties
Luis & Elizabeth Excursions acts as an intermediary for third-party excursions, so client information may only be shared with providers necessary for the proper execution of the excursion.

We do not sell, rent, or transfer personal information to unrelated third parties.

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5. Data Protection
We implement reasonable security measures to protect personal information from unauthorized access, loss, or misuse. However, no system is completely secure, so we cannot guarantee absolute protection.

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6. Provider Responsibility
Each external tour provider is responsible for handling the data they receive in accordance with their own policies and regulations.

Luis & Elizabeth Excursions is not responsible for data handling performed directly by providers.

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7. User Rights
Users have the right to:

• Request access to their personal information

• Request correction or deletion of their data

• Withdraw consent for the use of their information

To exercise these rights, users may contact us through our official channels.

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8. Use of Cookies
Our website may use cookies for statistical and functional purposes. Users can configure their browser to reject cookies if they wish.

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9. Changes to the Privacy Policy
Luis & Elizabeth Excursions reserves the right to modify this Privacy Policy at any time. Changes will take effect once published on the website.

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10. Contact
If you have any questions about this Privacy Policy or the use of your personal information, you can contact us through our official channels.